Terms & Conditions

Return Policy
Kids Ergonomics strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your purchase and your item is not custom made or a special order item you may return it for a refund, exchange, or store credit minus shipping charges and a 15% re-stocking fee. 
Only regular priced items may be refunded.
Returned items must be unopened, unused, in their original condition and packaging. Simply call us 647-891-3960 or e-mail us info@kidsergonomics.com within 14 days of receipt of the item and we will issue your a return authorization number which is valid for 5 business days. We will need the following information:
1. Order number
2. Product name
3. Reason for return

Please allow 1-2 billing Cycles for the refund credit to appear on your credit card statement.
If you return an item after the 5 business day window or without a return authorization number, or the item appears as opened or used, your merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price minus the appropriate restocking and shipping costs. Return shipping charges the customers responsibility. We encourage you to send all returns via insured mail for protections against loss or damage. If you wish to cancel a custom order, you may do so within 2 calendar days of your original order date.
All clearance and sale item purchases are final.

Pickup locations

SmartStop storage : 4548 Dufferin St., Toronto M3H 5R9, Ontario, Canada

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